Alliance Insurance Company (Pvt) Ltd

1.0 1 Review
Company name
Alliance Insurance Company (Pvt) Ltd
Head Office: 66 Ridgeway North, Borrowdale, Harare, Harare, Zimbabwe
Phone Number
Head Office +263 4 882060
008677 000 715
Mobile phone
Bulawayo Office 008677 000 715
+263 9 2230651/2230653/2230683/2230689
Life Protector + 263 04 745362


1 Review
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My name is Edward from South Africa.

The service I had received from Alliance Insurance is extremely shocking. My claim is 6 months old, from last year October till today. I had sent them all document they requested from me, but with no luck I still haven't been paid.

From last year we communicate only via email and they will respond to you after 2 weeks with no conclusion.

On January this year the consultant who held my claim, her spouse past away and my claim had to be on hold up until she return to work, whilst I was waiting for my claim to be finalized. Everything I email them they never turn back to me in time. It's very disappointing for such a big company to treat clients this way.

This month that's when I decided to buy airtime and call their office for clarity, but when I call they always tell me that the consultant who has my claim (Ruvimbo) is off her desk or tell me she is busy on another line. Again when I call and ask the claim manager (Samantha) she tells me that my claim will be finalized, off which I'm still waiting for their response.

I left message and gave them my no to call me back but they never did call me back. Their customer service is not very good at all. I'm not happy nor satisfied with their.

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Alliance Insurance Company (Pvt) Ltd is a wholly owned Zimbabwean leading short-term insurance company with a track record of unsurpassed customer care and innovation, traits that have seen it slowly grow into Zimbabwe's leading short-term insurance company in its first decade of operation.

Having opened its doors to the insuring public on 1st January 2003, the company after attaining a licence to transact in foreign currency, moved to become the country's pioneer forex business underwriter in the year 2004. A report released by the Insurance Council of Zimbabwe (ICZ) in the year 2006 rated the company Zimbabwe's fastest-growing short-term insurance company which was later evidenced by the company being acknowledged the market leader in the year 2009 having acquired a market share of 14.21% and a Gross Premium Written (GPW) in excess of Ten million United States Dollars (US$10,000,000.00) (source, Insurance and Pensions Commission 2009 Fourth Quarter Insurance Report).

The Alliance brand has managed to retain a spot in the top three (3) short-term insurance companies having ended 2010 in second (2nd) place with a market share of 11.3% on GPW. The year 2011 also ended on a high note finishing in second (2nd) position with a market share on GPW and Total Assets of 12.6% each. True to being a market leader, Alliance reclaimed the top spot to close off 2012 in first (1st) position with a market share of 15.04% on GPW and leading on Total Asstes with a market share of 13.83%. The company continues to demonstrate top financial performances despite the poor show of the economy and closely monitors financial strength ratios for the benefit of the clients' peace of mind.

At alliance, we clearly understand the values of our human capital and their aspirations to be the best and grow with the company. Integrity, professionalism and ethics are engrained in all our business conduct. Through our supportive Human Resources policies, staff have found a place where they can advance their careers and play an important role in the development of the company through their continuous excellent customer service. Everyone at Alliance is fully aware of our clients' critical role in the maintenance of our leadership position hence the Management's concerntration on setting unmatched claims settlement standards.

Our aim as reflected in our vision statement is to be the leading international financial services group. Realisation of this vision is only possible through the enhancement of customer confidence. We believe our above average financial performance, wealth of dedicated and skilled human capital and swift claims settlement policies will continue propelling us closer to our vision.
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Last update: September 2018 - View Status

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