Reviews of Aviocean Freight Services (Pvt) Ltd - Harare
Here you will find reviews about Aviocean Freight Services (Pvt) Ltd. All reviews are checked and confirmed by our administrator, so these reviews you can trust.
1.0
Aviocean Freight Services (Pvt) Ltd51 Falcon Road, Hatfield, Harare, Zimbabwe+263 4 661191/2/4/7https://www.zimbabweyp.com/img/site/default-business2.jpg
1
Not professional at all
There is Lady by the name Blessing at their office very arrogant, rude ,doesn't do follow ups. No updates on shipment. They will not tell u all the documents you need. These will pop up here and there as surprises. Customer service here is the worst.
5.0
Aviocean Freight Services (Pvt) Ltd51 Falcon Road, Hatfield, Harare, Zimbabwe+263 4 661191/2/4/7https://www.zimbabweyp.com/img/site/default-business2.jpg
1
THANK YOU AVIOCEAN
Many thanks Team Aviocean. Your service level is second to none. Highly knowledgeable people and effective all round. You handled my cargo so well from Brussels and the updates were always ahead of time and correct. Thanks also for the guidance which you gave me in planning and reading for the arrival of cargo. You are highly recommended.
1.0
Aviocean Freight Services (Pvt) Ltd51 Falcon Road, Hatfield, Harare, Zimbabwe+263 4 661191/2/4/7https://www.zimbabweyp.com/img/site/default-business2.jpg
1
Poor service
The worst company ever to deal with. No professionalism, arrogant and extortionist. Will kill myself if am to deal with them again
PUBLIC USER
Dear Sydney
We were required by our Durban agents to collect money on their behalf and you suspected that we meant to collect it for ourselves. We then put you in contact with the agents and you eventually paid them directly which proved to you that we were not extorting money from you. Subsequently, you did not want to settle destination charges which were appropriately due to us and you eventually settled them, after which your shipment then moved. The problem which we saw was in your misunderstanding of the application of INCOTERMS and we can assist you with that if you would like us to help. In addition, we can help you to reduce the costs of your LCL importations as we have done with many importers whose cargo have come through our network and had similar circumstances as yours. We must also mention that some clearing agents are not well versed in the actual movement of cargo like we are. As such relying entirely on their views will not help you to broaden your knowledge and prepare you for your future importations. I offer to meet you and discuss this in greater detail for your future benefit.
We were required by our Durban agents to collect money on their behalf and you suspected that we meant to collect it for ourselves. We then put you in contact with the agents and you eventually paid them directly which proved to you that we were not extorting money from you. Subsequently, you did not want to settle destination charges which were appropriately due to us and you eventually settled them, after which your shipment then moved. The problem which we saw was in your misunderstanding of the application of INCOTERMS and we can assist you with that if you would like us to help. In addition, we can help you to reduce the costs of your LCL importations as we have done with many importers whose cargo have come through our network and had similar circumstances as yours. We must also mention that some clearing agents are not well versed in the actual movement of cargo like we are. As such relying entirely on their views will not help you to broaden your knowledge and prepare you for your future importations. I offer to meet you and discuss this in greater detail for your future benefit.
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