Telone Headquarters- Customer Service

At TelOne, our business is connecting people and businesses together. We are passionate about making long lasting and meaningful connections through our voice, broadband and data transfer services. We offer fast, affordable and reliable telecommunication services to people, homes, businesses, educational institutions and Government departments all over Zimbabwe. This is anchored on excellent customer service through responsiveness and constantly bringing new innovations that enable even better connections.
Having realised that our customer communication needs are evolving and to cater for each segment’s unique needs, we are transforming our business into a world-class Fixed Mobile Converged (FMC) communication service provider with two distinct divisions to better service each market segment.
The Infrastructure and Wholesale Division wholesales products and services to telecommunications operators, internet service providers and resellers while the Retail Division offers a broad range of services to Corporates, Government, SMEs and Household market segments. The services available include Voice, Internet and Data and these are supported by a 24-hour Call Centre.
TelOne has the widest network coverage in Zimbabwe anchored on its robust backbone infrastructure, fibre, satellite and traditional copper, which has seen connectivity in every corner of the country becoming a reality. We have been able to deliver high internet bandwidth to the ordinary Zimbabwean at the lowest prices due to our shareholding in the West Indian Ocean Cable Company (WIOCC), which has a major stake in the East African Submarine System (EASSy) cable as well as West Africa Cable System (WACS).
The company boasts of a fully equipped training centre - the TelOne Centre for Learning (TCFL) which nurtures creativity, innovation, new ways of working, interacting and learning to support modern ICT and business dynamics.