Telone Headquarters- Customer Service

1.0 3 Reviews
Company name
Telone Headquarters- Customer Service
Headquarters Runhare House, No. 107 kwame Nkrumah Avenue Harare, Zimbabwe, Harare
Phone Number
24 hour Call Center: (04) 700950 Tel: (04) 798111– 9


3 Reviews
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I’ve been trying to get WiFi for 2 years now
Not happy with Ruwa branch service. For almost 2 years we’ve been going up and down, applying for WiFi. All we get told is they haven’t been able to import cables. Yet 4 other people in my neighborhood have had cables and their WiFi installed yet we have been trying from way before them. Won’t mention why I think they don’t want to help us publicly. But please can HQ see to this issue. Our area has bad network so other internet service companies are not an option
Complaint Adsl tel one
Customer from Hatfield. I requested to have my bundles changed from a previous modem that had gone faulty after being struck by lightning. The area manager has refused should my money just go to waste after paying 188 rtgs
Not happy with your services
M not happy with yr services especially internet,it has not been working since l paid for it on 3dec 2018 up to now.l have been reporting to marondera offices but to no avail.they keep saying the internet is down,but to some other houses working.honestly lam not happy .l struggle everyday to connet to the internet.pliz help me.
Am not happy with the service too l worked in this company in April and l haven't received my money till today

Questions & Answers

My phone number is ********, in Parklands, Bulawayo. Today on 17th October, 2020, my ADSL internet has been down since 11:30am, what could be the problem
I am trying to recharge wifi for my home online but is stating that my account does not exist please assist
Which branch should I go to do a blaze LTE sim replacement.
View all 5 questions

Company Details

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At TelOne, our business is connecting people and businesses together. We are passionate about making long lasting and meaningful connections through our voice, broadband and data transfer services. We offer fast, affordable and reliable telecommunication services to people, homes, businesses, educational institutions and Government departments all over Zimbabwe. This is anchored on excellent customer service through responsiveness and constantly bringing new innovations that enable even better connections.
Having realised that our customer communication needs are evolving and to cater for each segment’s unique needs, we are transforming our business into a world-class Fixed Mobile Converged (FMC) communication service provider with two distinct divisions to better service each market segment.
The Infrastructure and Wholesale Division wholesales products and services to telecommunications operators, internet service providers and resellers while the Retail Division offers a broad range of services to Corporates, Government, SMEs and Household market segments. The services available include Voice, Internet and Data and these are supported by a 24-hour Call Centre.
TelOne has the widest network coverage in Zimbabwe anchored on its robust backbone infrastructure, fibre, satellite and traditional copper, which has seen connectivity in every corner of the country becoming a reality. We have been able to deliver high internet bandwidth to the ordinary Zimbabwean at the lowest prices due to our shareholding in the West Indian Ocean Cable Company (WIOCC), which has a major stake in the East African Submarine System (EASSy) cable as well as West Africa Cable System (WACS).
The company boasts of a fully equipped training centre - the TelOne Centre for Learning (TCFL) which nurtures creativity, innovation, new ways of working, interacting and learning to support modern ICT and business dynamics.

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Verified Business

Telone Headquarters- Customer Service - company profile is confirmed by company owner / representative person / directory administrator.
Last update: January 2021 - View Status

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