Telone Headquarters- Customer Service

1.0 2 Reviews
Company name
Telone Headquarters- Customer Service
Headquarters Runhare House, No. 107 kwame Nkrumah Avenue Harare, Zimbabwe, Harare
Phone Number
24 hour Call Center: (04) 700950 Tel: (04) 798111– 9



2 Reviews
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Complaint Adsl tel one
Customer from Hatfield. I requested to have my bundles changed from a previous modem that had gone faulty after being struck by lightning. The area manager has refused should my money just go to waste after paying 188 rtgs
Not happy with your services
M not happy with yr services especially internet,it has not been working since l paid for it on 3dec 2018 up to now.l have been reporting to marondera offices but to no avail.they keep saying the internet is down,but to some other houses working.honestly lam not happy .l struggle everyday to connet to the internet.pliz help me.

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Makhosi Tshalebwa
17 Oct, 2020
My phone number is ********, in Parklands, Bulawayo. Today on 17th October, 2020, my ADSL internet has been down since 11:30am, what could be the problem
Charmaine kusena
29 Mar, 2020
I am trying to recharge wifi for my home online but is stating that my account does not exist please assist
19 Feb, 2020
Which branch should I go to do a blaze LTE sim replacement.
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Company Details

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At TelOne, our business is connecting people and businesses together. We are passionate about making long lasting and meaningful connections through our voice, broadband and data transfer services. We offer fast, affordable and reliable telecommunication services to people, homes, businesses, educational institutions and Government departments all over Zimbabwe. This is anchored on excellent customer service through responsiveness and constantly bringing new innovations that enable even better connections.
Having realised that our customer communication needs are evolving and to cater for each segment’s unique needs, we are transforming our business into a world-class Fixed Mobile Converged (FMC) communication service provider with two distinct divisions to better service each market segment.
The Infrastructure and Wholesale Division wholesales products and services to telecommunications operators, internet service providers and resellers while the Retail Division offers a broad range of services to Corporates, Government, SMEs and Household market segments. The services available include Voice, Internet and Data and these are supported by a 24-hour Call Centre.
TelOne has the widest network coverage in Zimbabwe anchored on its robust backbone infrastructure, fibre, satellite and traditional copper, which has seen connectivity in every corner of the country becoming a reality. We have been able to deliver high internet bandwidth to the ordinary Zimbabwean at the lowest prices due to our shareholding in the West Indian Ocean Cable Company (WIOCC), which has a major stake in the East African Submarine System (EASSy) cable as well as West Africa Cable System (WACS).
The company boasts of a fully equipped training centre - the TelOne Centre for Learning (TCFL) which nurtures creativity, innovation, new ways of working, interacting and learning to support modern ICT and business dynamics.

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Last update: July 2020 - View Status

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