DHL Harare, Zimbabwe

1.4 23 Reviews
Verified
Listing
Company name
DHL Harare, Zimbabwe
Address
CNR Central Ave / 4th Street P.O. Box CY 338 Causeway, Harare, Zimbabwe
View Map
Phone Number
+263 8677 700120
Working hours
Monday: 8:00 am - 5:00 pm  See All

Reviews

23 Reviews
1.4
 
Write a Review
1.0
Zero rating.
Poor communication. They don’t know there duty. I won’t recommend anybody to use DHL Zimbabwe. It was my last hope for my parcel to be delivered to me but it’s taking long and they don’t update you the progress.
1.0
Thieves
They hold your package hostage for "customs fee" and they threaten you with a lot of payments as they make money off holding your package. Then they give abitrary numbers of how much you will pay , when you pay they say it's just an estimate, they hit you with another bill. Which is utter rubbish , just a way of them making money out of people, talk about daylight robbery. Never use DHL especially if it's coming to this corrupt place. This level of corruption needs to be exposed !!!
1.0
THIEVES,OVERSTATEMENTS, CORRUPTION AT DHL ZIMBABWE. BE WARNED!! DON'T USE DHL TO SEND ANTHING TO ZIM
I sent a shoe sized box package , from Abu Dhabi UAE. It costed me 120 usd. When the package arrived, my sister was called by a personal private number not the dhl number . They told my family that Zimra needed 120usd to clear the items and they also needed 70us over that for taxes . My father went to hear them and they refused to show him the invoice .He ended up going to dhl at the Harare Int.Airport . They told him that the money needed was 100us and they receipted 2500 rtgs . The rest of the money was unaccounted for . They are stealing from people. How is it possible to be overstated of taxes when the actual shipping costs costed less ???? Can you explain that? The dhl harare Zimbabwe staff are stealing from people and both the airport and CBD branch staff are in the same syndicate . They are in correlation with this corruption . If you ask them to breakdown the tax charges they threaten to confiscate your package and send it to storage . DO NOT SEND ANYTHING WITH DHL ZIM THEY ARE A BUNCH OF THIEVES . .Try FEDEX OR NEVER BUT DHL ZIM IS A BIG NO! I HAVE WARNED YOU !


PUBLIC USER
I am currently going through the same situation except for me they are demanding 800 USD and I don't know where to find that kind of money, I am almost quitting on the package.
1.0
WORST EXPERIENCE!!!
I had a small courier from SA to Harare, I was told it would take two working days, after a week of waiting, I was billed close to 50 USD for clearance( which I wasn’t told about beforehand), still haven’t received my parcel, it’s been over two weeks now. Never again !!!!!!! I am so disappointed! Horrible service!
1.0
Be warned DO NOT USE DHL Zimbabwe
We were told customs cost is 40us from UK we paid and people in Zim were told they needed another $105us.This parcel is only clothes it cost £75 to send. Very disappointed and ridiculously expensive. I don't believe its customs fees coz fees change if you speak to different people. I presume some people are pocketing these monies but why such a high amount
1.0
Telephone numbers at DHL
I’m very disappointed to note that only the listed telephone number for all the DHL Zimbabwe goes unanswered no matter how many times you call? Such poor service I must say!!!!!
2.0
DELAYED DELIVERY AND AN ALWAYS BUSY ONE LINE
I PAID FOR THE CLEARANCE FEE FOR A SMALL PARCEL A WEEK BEFORE THIS SATURDAY THE 20TH OF JUNE AND I AM STILL WAITING FOR DELIVERY. THE ONLY LINE FOR COMMUNICATION IS ALWAYS RINGING ENGAGED.
1.0
Poor service
I wish i could give dhl 0 stars, My parcel is being held at Harare airport and dhl calls me and say i nid to drive all the way to the airport to clear it myself, and i hev to pay a hefty amount for clearance forms as well as duty on a envilope with herbal tea thats cost less than $20.DONT USE DHL
1.0
Poor Service
If I could give DHL Harare 0 stars I would. I sent a letter on the 23rd of May and it has been over a month and still it hasn't been delivered. They never answer their phones and when you go there all you get are excuses. My advice never use DHL Harare.
PUBLIC USER
Extremely poor,slow and expensive!
1.0
disappointed
i am so disappointed with DHL. i would not recommend this company to anyone thinking of sending their goods to anyone! they have been keepin my parcel for two weeks now when everything has been paid for & they are just giving excuse after excuse
PUBLIC USER
Totally agree. Very disappointing. I was told to drive all the way to the airport to pay customs clearance! It defeats all the purpose of DHL fast home delivery!
1.0
Highly disappointed client
To sum it up all your service is pathetic and I don't wish to engage your sevices ever again
2.0
Delayed parcel
I sent my parcel to Capetown on the 21st of December 2018 up to now it has not arrived. Yes there were holidays in between however today is 31 December!

I just got no energy to even visit your offices

#disapointed
4.0
My thoughts
Dhl is a great service provider and having used their service to receive and send goods within Zimbabwe and outside , I have come to the conclusion that they could be effective if they corrected one thing;;;; In this era of technology , we sell things online and I think it is time DHL flexed a bit and allowed pay foward on deliveries !!! Besides the strictly pay upfront rule ,you could have had my 5stars
1.0
opening times
I am still phoning your office ar 8.17 and get an answering machine to avise that the office only opens at 8.00am!!! NOT
1.0
Phone Number
Cannot raise you on the advertised number. Please provide alternates.
See All 23 Reviews

Questions & Answers

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Company Details

Location map
CNR Central Ave / 4th Street P.O. Box CY 338 Causeway, Harare, Zimbabwe Get Directions
Description
Excellence. Simply Delivered.
International express deliveries; global freight forwarding by air, sea, road and rail; warehousing solutions from packaging, to repairs, to storage; mail deliveries worldwide; and other customized logistic services – with everything DHL does, we help connect people and improve their lives.

With a global network in over 220 countries and territories across the globe, DHL is the most international company in the world and can offer solutions for an almost infinite number of logistics needs.

DHL is part of the world's leading postal and logistics group, Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain
Working hours
Monday:8:00 am - 5:00 pm
Tuesday:8:00 am - 5:00 pm
Wednesday:8:00 am - 5:00 pm
Thursday:8:00 am - 5:00 pm
Friday:8:00 am - 5:00 pm
Saturday:8:00 am - 2:00 pm
Sunday:Closed

Verified Business

DHL Harare, Zimbabwe - company profile is confirmed by company owner / representative person / directory administrator.
Last update: January 2021 - View Status


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