Melania Mukura
MRS
I am a self-inspired, highly innovative, motivated and resourceful young lady, with impressive hands on knowledge, who is willing to explore various areas in an organization. My ambition is to succeed in any given environment, thereby giving the best to the employer. I am confident, am good at problem solving, have good communication skills and am also able to remain calm under pressure and have superb decision making capabilities
Work Experience
- 2016 - 2022Steward BankPoint of sale technician• Identifying potential key business players in the market and proposing partnerships.
• Monitoring activity ratio and ensuring that all POS merchant are using the given terminals
• Account management and development
• Maintaining and registration of mandates submitted on customer accounts
• Compliance with bank procedures process flows and policies, customer service and service quality
• POS Machine Upgrades and supporting (PAX and Veriphone Machines,
Android POS, PAX Integrated POS)
• Maintaining spreadsheets for monitoring and analyzing accounting data • Configuring terminals in LMP (Liquid Management Portal) and Postilion.
• Handling Customer Queries i.e. Ecocash and Steward Bank EFT transactions
- 2015 - 2016Department of social developmentDistrict social services officer• Assisting clients with disabilities and the elderly through funds or food programs.
• Opening assistance medical treatment order for those who cannot afford medical bills.
• Compilation of monthly and sociological reports.
• Allocating orphans and destitute homes to live.
• Registering unregistered organizations under private voluntary organizations
- 2012 - 2014Icon Classy Touch SolutionsSales Person• Receipting and Banking and making payments.
• Creditors accounting section.
• Attending customer queries and maintaining customer’s debtor’s ledger.
• Receipting money from customers and suppliers.
• Banking all money collected and receipted.
• Tracking debtors and creditors
• Paying creditors and staff members through funds transfer and physical cash daily
Education
- 2019 - 2022Midlands State UniversityMaster of business science in strategic management and corporate governance
- 2014 - 2017Great Zimbabwe UniversityBachelor of science honors degree in Sociology
- -Shaw AcademyViral Mark
Skills
- Problem solving, • Critical thinking,
- • Flexible to work under any condition, • Teamwork,
- • Budgeting and cash flows, • Good communication and emotional intelligence
- • Financial and management accounts • Viral Marketing • Administration,
- • Good clientele management, • All Microsoft Office Computer
- • Donor funds handling and reporting. Packages.
Personal Details
- Sex: Female
- Marital Status: Married
- Religion: christianity
- Nationality: zimbabwean
- Date of Birth: 07/04/1993