Quality Assurance Specialist

Contributed positively to a significant reduction in waste through development of a new quality system and associated documentation, active monitoring of raw materials, product and process during production and ensuring adherence to standard operating procedures, thereby resulting in a consistent quality index of above 95%.
on output and an increase in profit margin.
• Accomplished positive company culture change through rigorous training on QSHE procedures and documentation within the first year of my tenure.
• Coordinated internal and external audits and enforced corrective actions for raised non-conformities and improvement opportunities.
• Maintained acceptable hygiene levels within the plant through regular cleaning and routine microbiological swabs.
• Safeguarded consistency in organoleptic properties of product through continuous recipe improvements, pilot plant production of product and related sensory tests.

• Successfully managed and resolved customer complaints and queries in conjunction with other departments to ensure timeous resolution and maintenance of brand image.
• Prepared company and all departments for ISO 22000:2018 certification through training and drafting of policy documents.
• Performed supplier quality assurance audits and actively vetted suppliers.
• Carried out auditing for production site and prepared site for third party audits.
• Successfully maintained a positive safety and quality-oriented culture amidst harsh financial conditions.
• Participated in industry forums and conventions related to health and safety as company representative.

• Lead the drawing up and implementation of QSHE system, which enabled the department to serve different strategic business units satisfactorily ensuring waste and risk reduction in production processes and achievement of quality objectives.
• Conducted internal audits and inspected production records and production processes to confirm adherence to good manufacturing practices and pre-requisite programs.
• Sampled raw materials and finished products using sampling probes, participated in inter-lab analysis to ensure accuracy and precision of existing laboratory methods.
• Trained staff on GMP, food safety, production procedures, document completion, allergen control, cleaning and disinfection programs and any closed any other training gaps raised in internal audits. Compliance and overall factory hygiene were improved as a result.