Key Account Manager

 Participated in strategic account planning process to decide on financial targets, performance objectives, account management standards, and critical milestones over specific timeframe.
 Analyzed sales and expense budgets, participated in sales forecasting and budgeting processes, and identified opportunities to manage expenses and increase margins
 Conducted research and gathered data on the consumers, the market and competitive environment
 Maintained robust sales pipeline through effective relationship building, account management and lead generation
 Established collaborative relationships by developing, maintaining and strengthening partnerships with others inside and outside the organization
 Formed effective ‘partnerships’ with decision makers and influencers at multiple levels with key customers
 Delivered client satisfaction through supreme responsiveness, superior service levels and tailored customer care
 Advised clients on optimal decisions and market opportunities to increase clients portfolio performance
 Identified current and future client needs and formulated appropriate solutions that improved usage and revenue.