Job vacancy Account Manager x 2

Announced

12 March, 2024

Job Type

Employee

Job Status

Full Time

Job Title

Account Manager x 2

Job Location

Harare

Job Presentation

Reporting to the Chief Operations Officer you will be responsible for managing key client relationships, driving revenue growth, and ensuring high client satisfaction. As the main point of contact for clients, you will oversee their needs, build strong relationships, and maximise revenue opportunities. You will also focus on improving client retention by ensuring that the services provided consistently meet or exceed their expectations.

Experience	2 Years
Education Level	Degree
Qualifications	Business Administration / Banking / Finance or a related field
Software	Trade Related
Knowledge Of	Relationship management / Service delivery / Account management / Fintech / Financial Services
Skills To	Communication / Interpersonal Skills / Build Rapport and Influence Decision Makers
Ability To	Problem Solve / Resolve Conflicts / Analytical
Other Requirements	Preference will be given to candidates with a strong understanding of credit risk management and lending operations

Requirements

Ensure client satisfaction, retention, and growth through effective relationship management and customer service.
Serve as the main point of contact for your clients, ensuring their needs are met on an ongoing basis.
Proactively identify opportunities to expand and strengthen client relationships.
Build and maintain strong relationships with key stakeholders in client organisations.
Build and maintain a deep understanding of the client's business, including their goals, challenges, and opportunities.
Address any concerns or escalations promptly and ensure client satisfaction.
Conduct regular business reviews and performance analysis with clients to ensure their satisfaction with our products and services and identify opportunities for improvement.
Manage the overall relationship with key accounts, including contract negotiations, issue resolution, and conflict management.
Understand our clients' business needs and objectives and identify opportunities to provide them with customised solutions that meet their specific requirements.
Develop and implement account plans to drive growth and increase revenue.
Identify and pursue upselling and cross-selling opportunities within existing accounts.
Implement strategies and initiatives to achieve revenue growth targets.
Prepare and present regular reports to senior management on key account metrics and performance.
Strategic account planning and management
Develop and execute strategic account plans to drive business growth and maximise client engagement.
Manage the overall relationship with key accounts, including contract negotiations, issue resolution, and conflict management.
Collaborate with clients to align our solutions with their evolving needs and business objectives.
Collaborate with cross-functional teams to ensure successful implementation and delivery of our solutions.
Ensure adherence to contractual obligations and SLAs.