Review Disappointed customer

Basically the 1 star is for the fact that the parcel left and has been stuck in Harare.
Sent a parcel from uk to bulawayo
It took an impressive 4 days.
And then alas gets stuck in Harare
For goodness knows what!!!
They would not release the parcel
Its been more than 10 days
And the receiptient is slowly losing hope of ever getting their parcel
Service is appalling in Harare
Disreputing DHL worldwide
Close that office.